Yes. For purchases above ₹50,000, government-issued ID (Aadhaar or PAN card) is required at the time of payment, in compliance with regulations.

To track your order, log into your account and visit the "My Orders" section. For further help, feel free to email our Client Care team at clientcare@tirirings.com.

Yes, we ship internationally to select countries and are continuously expanding our global reach. If your country isn't listed, contact us at clientcare@tiri.in, and we’ll be happy to assist.

To maintain the shine of your gold jewellery or lab-grown diamond ring:

Clean gently with warm water and mild soap.Store pieces individually in soft pouches.Avoid exposing them to chemicals, perfumes, and harsh environments.

We also offer complimentary annual cleaning. Just email clientcare@tiri.in to request a service number and ship your piece (ideally in its original TIRI box) to us.For full care instructions, visit our Jewellery Care & Repair page.

Yes. TIRI provides both a Buy-Back Policy and a Lifetime Exchange Policy for eligible lab grown diamond jewellery.

Exchange: You can exchange your piece for one of equal or higher value, pending a condition review.Buy-Back: Valid within 15 days for products up to ₹3,00,000.Please ensure you include the original invoice, certificate, and valid ID when returning items. Visit our Buy Back & Exchange page for full details.

If you exchange your item within 15 days and your new selection costs less, we’ll refund the difference to the bank account linked to the name on the original invoice. Please email your details to clientcare@tiri.in.

No. We allow only one exchange per original purchase to maintain clarity and fairness in our policy.

Yes, you’ll need to provide the original SGL or IGI certificate to determine the current value of your lab-grown jewellery or diamond piece. This ensures we can offer you the most accurate and fair value under our Lifetime Exchange Policy.