Buyback and Lifetime Exchange Policy

TIRI's Buyback & Lifetime Exchange Policy

At TIRI, we value our Customers beyond the first purchase. 
Our Buyback and Lifetime Exchange policies ensure lasting satisfaction with our diamond jewelry.
All returns or exchanges undergo a quality review to confirm the product is free from damage or alterations.
Please note: Customized jewelry items are excluded from these policies.

Buyback Policy

Customers can return eligible goods for a full refund within 15 days of purchase.
Not applicable for custom orders
Refund excludes all taxes applied at purchase.
Returns require the original certificate, invoice, and a valid government ID matching the invoice name.
Quality checks take 3-7 business days upon receipt.
The company is not responsible for any consequential loss or damage to jewelry or stones.
Refunds are processed via direct bank transfer only to the invoice holder.
Payments are completed within 15 business days after receiving the product.

Lifetime Exchange Policy

Exchange your product anytime at current market value of diamonds and gold, credited toward another TIRI purchase.
Exchange value applies only when purchasing a new product. If the new product costs more, pay the difference; if less, no cash refund is issued.
Returns must include original certificate, invoice, and matching government ID.
Quality check required for exchanged items.
Products must be shipped in the original TIRI branded box, securely packed to prevent damage.
For international exchanges, customers bear any local import/export taxes and duties.
New orders ship within 21 business days after receipt and approval of the returned product

To initiate a return or exchange under the Buyback or Lifetime Exchange policy, please contact us at clientcare@tirirings.com